1. GENERAL INFORMATION
These general conditions of sale explicitly regulate the relationships arising between the point of sale of INCO BDSM and the clients that register as users or acquire products through the online store completing the agreements established in the electronic purchase order.
The completion and sending of a purchase order expresses the full knowledge and full and unreserved adhesion to each of the general conditions.
The customer claims to be of legal age and able to freely and voluntarily make a purchase order.
We recommend consulting and periodically reviewing these general conditions as they may have modifications.
ACCESS AND USE OF ONLINE CHANNEL
The access and use of the online channel is free of charge.
For the purchase of the products through the online store, INCO BDSM will ask the users to proceed to register, by completing the electronic form following the instructions indicated therein. Throughout the registration process the client will provide only accurate and true data.
The username and password are enabling elements to access and make purchases and are confidential, personal and non-transferable. The username can not be modified by the client, but the password can be accessed by accessing my account within the web page.
Any communication between the client and INCO BDSM, to be valid and binding, will be made at the postal or electronic address of the INCO BDSM company responsible for the sale and which will be clearly indicated in the purchase order.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The content and information of products, as well as the support, structure and presentation of this website are protected by intellectual property rights of INCO BDSM or third parties.
Unless expressly authorized by the owners in this regard, users may not manipulate, transform and use for public disclosure or in an alleged commercial exploitation.
Carefully read the help section of your browser to learn more about how to activate private mode. You can continue visiting our website although, the navigation may not be optimal and some utilities may not work properly, affecting the quality and speed of the service provided.
RESERVATION OF DOMAIN
INCO BDSM expressly reserves the ownership of the goods sold until the full payment of its price and other amounts that could be accrued, considering that the non-payment of one of the parties may cause the claim of the goods.
These provisions do not constitute an obstacle to the transfer to the client, from the delivery, of the risks of loss and deterioration of the acquired goods, as well as of the damages that these may cause.
Once the purchase is made and for any clarification related to your order, the customer must go to the telephone, postal or electronic address of the responsible company that is reflected in the purchase order.
2. PRODUCTS PURCHASE
The distribution of products is established for the entire European geographical area.
INCO BDSM reserves the right to eliminate or incorporate products without prior notice.
The photographs that appear are purely indicative and do not represent a contract at the time of purchase.
Unless expressly stated, in the price of the furniture displayed on the website, accessories or decorative items are not included.
The device from which the products are displayed may show slight variations in tone and color with respect to those received.
The characteristics and prices of the products are detailed in its file and the customer declares to know the measures, forms and disposition of those that make up his order according to the specifications expressed in the store and the purchase order.
3. PRICES AND AVAILABILITY
The prices indicated include taxes and fees.
INCO BDSM reserves the right to modify its prices at any time, but the products will be invoiced according to the conditions and rates in force at the moment in which the order is registered and subject to availability on that date.
The automatic confirmation of the order does not validate conditions of erroneous prices. Upon detecting that an error has been made in the introduction of the price of an item after receiving an order, we will inform the incident as soon as possible to offer the cancellation or maintenance option in the correct conditions. Without the express agreement to the correct price conditions, the shipment will not be processed.
The customer accepts that INCO BDSM will accept your order based on the available stocks and will do everything possible to respond to any request. In case a product is not available after confirming the order and after the closing of the corresponding sale, the client will be informed of the partial delivery of his order or the cancellation of the same.
In case of cancellation, any amount paid according to the payment method made by the customer or by transfer will be refunded.
In the sale of products through promotions, customers may only request them during the period of validity of the offer and once their term has expired or having exhausted their stocks, they will stop being for sale.
4. PAYMENT SYSTEMS
You can pay for your purchases using credit or debit cards.
Business transactions are carried out in a secure server environment under SSL protocol and all communications are transmitted encrypted to ensure the highest level of protection.
CREDIT AND DEBIT CARD
The Secure Electronic Commerce system is based on a secure payment platform through the Internet where the card issuer identifies the holder of the card before authorizing the payment, guaranteeing the privacy of your data.
This service is directly provided by the issuing entity and, where appropriate, by the corresponding credit institution, being responsible for any incident that may arise in the process.
Note: an specific PIN for online purchases may be necessary.
5. ORDERS AND DELIVERY PERIOD
Once the purchase order duly completed is received, a confirmation of the order made to the email address indicated by the customer is sent.
IMPORTANT: It is considered that the order starts its course when the bank account is confirmed or, in the case of a financed payment, the final approval is received from the entity granting the credit.
The products with special measures or manufactured by order for the client will not accept exchange or refund and in case of cancellation, after more than five days from the confirmation of the order, they will lose the amount paid.
The delivery time will range between 6 and 21 business days as the maximum term, and may vary depending on the delivery area. It will be computed by working days (from Monday to Friday) from the moment when the processing of your order becomes effective, after confirmation of payment.
We inform that they are not considered as working periods for the production and transport of merchandise those between December 23th and January 7th, the days before Easter and almost the entire month of August.
In the event that different delivery times appear in the same purchase order, this will be done jointly within the greater term of the products that make up your order.
For reasons of internal logistics, the same purchase may have partial deliveries with different delivery dates.
In case of non-compliance with the delivery date in more than 30 working days, the buyer may choose to cancel the order by registered letter with acknowledgment of receipt to the company responsible for the sale and obtain the amount paid according to the payment method used or through transfer. Failure to deliver will not be considered as such if it has been delayed by the buyer’s own will or if it has not been possible to locate it through the data provided.
INCO BDSM will not be responsible if the delivery of the order is not carried out in due time due to overwhelming force or fortuitous events.
In the same way, it will be released from the fulfillment of its delivery obligations foreseen in these general conditions, declining all responsibility in the following cases:
- Total or partial non-payment by the customer of the purchase order.
- Inaccuracy of the data required of the customer when completing the purchase order.
- Impossibility of delivery of the order in the indicated place due to lack of adequate access or any other cause attributable to the client.
The shipping cost for ALL purchases is included in the catalog price.
Deliveries are made from Monday to Friday (not holidays) in morning or afternoon, having previously agreed to the appointment with the customer, who must verify the conformity of the order and the perfect condition of the merchandise.
Except in the case of hidden defects, no claim will be accepted after receipt of the products by the client if the latter has not followed the procedure detailed above.
The client must ensure that the dimensions of the items purchased will not imply problems of accessibility to the property where the delivery is made through doors, corridors, elevators, landings, etc.
The articles acquired and related in this contract, based on the Law 3/2014 that modifies the Royal Legislative Decree 1/2007 on Guarantees in the sale of Consumer Goods, are guaranteed, in general, in case of any manufacturing defect or non-conformity for a period of two years from the date of receipt of each one of them, the client is recognized his right to repair the article, its replacement, the price reduction and the termination of the contract. From the sixth month onwards, the buying party must prove that the defects detected were caused by the delivery date.
To demand the guarantee requires the presentation of the purchase invoice, as well as a detailed report of the defects, by email or certified letter at the address of the company responsible for the sale. The guarantee will only be valid at the delivery address of the order and will lose its value if data of the invoice are altered, modified or replaced.
The warranty does not cover travel, or deficiencies caused by negligence, bumping, use or improper handling, improper installation not performed by the authorized technical service or materials subject to wear and tear due to normal use.
Certain normal characteristics of natural materials (veins, knots, marks on the skin) are signs of authenticity and embellish a product, not being cause for complaint.
You have 14 calendar days from receipt of the order to communicate the return or exchange of a product by registered letter or email addressed to the company responsible for the sale, clearly indicating all the customer’s data and the reference of the order.
Once the application is approved, in the case of a return, the product will be collected in perfect condition and with its original packaging, manuals, accessories or promotional gifts included in your case, within a maximum period of 7 working days together with a copy of the delivery note.
In the changes, the product will be collected at the time of delivery of the new requested with the specifications described above.
The collection transport costs will be paid by the customer.
In the case of erroneous shipments or deteriorated products, INCO BDSM will accept the return and will be responsible for transport costs provided that the user has communicated this circumstance within the aforementioned period and conditions.
After having received the goods in our warehouse and checked their status, the customer will get the money for their return, discounting the transport costs, according to the payment method made or by bank transfer within a maximum period of 14 working days.
9. TREATMENT AND PROTECTION OF PERSONAL DATA
According to what is established in the RGPD (Regulation (EU) 2016/679), we provide you with the Detailed Data Protection Information set out below:
Business name: INCO BDSM
Address: C/ Mestre Nicolau 3º 1ª,08911 Badalona
We inform you that the Personal Data collected will be incorporated into a File under our responsibility, in order to manage the delivery of the information you request and provide interested parties with offers of products and services of your interest, as well as perform the Billing of the products purchased on our website. The data provided will be kept as long as the commercial relationship is maintained, during the years necessary to comply with the legal obligations or its deletion is requested by the interested party.
The Personal Data obtained on this website, as well as the offer of products and services offered, is based on the consent requested of the interested party.
The interested party will have the right to withdraw his consent at any time. The withdrawal of consent will not affect the legality of the treatment based on the consent prior to its withdrawal.
No data will be transferred to third parties, except legal obligation.
You, as a direct interested party, have the right to obtain confirmation about whether INCO BDSM is processing personal data concerning you, or not. You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. INCO BDSM will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
In certain circumstances, you will have the right to receive the personal data that you have and that you have given us, and to transmit them or request that we provide them to a third party without objection on our part (right to data portability).
In certain circumstances, we inform you that you will be entitled not to be the subject of a decision based solely on automated processing, including profiling, that produces legal effects on you or significantly affects you in a similar way.
10. APPLICABLE LEGISLATION
These General Conditions are governed by Spanish laws and the parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the manufacturer’s domicile.